Frequently Asked Questions

Everything you need to know about your Josefina experience

What is the typical shipping time for my Josefina order?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.

How do I initiate a return or exchange?

We offer a 30-day return policy. Simply visit our returns portal, enter your order number and zip code, and print your prepaid shipping label.

How can I ensure I select the correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans via Klarna and Afterpay.

Are Josefina products ethically manufactured?

Yes, we prioritize ethical production. We partner exclusively with factories that adhere to fair labor practices and utilize sustainable materials whenever possible.

Can I track my order once it has shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking link to monitor your package's journey in real-time.